This document constitutes a public offer (the “Offer”) in accordance with Articles 369–370 of the Civil Code of the Republic of Uzbekistan and the Law of the Republic of Uzbekistan “On Electronic Commerce” No. ZRU-792 dated 29 September 2022.

The Offer sets out the terms and conditions for the use of the AIBACK software product (the “Service”, “Platform”) and the provision of related services by Общество с ограниченной ответственностью "AIBACK" (LLC "AIBACK"), TIN 313 029 699, зарегистрированное по законодательству Республики Узбекистан (далее - the “Company” или "AIBACK") to legal entities and individuals (the “Client”).

Акцептом Оферты является любое из следующих действий, если оно совершено лицом, обладающим соответствующей правоспособностью: (i) регистрация учётной записи в Сервисе с подтверждением согласия с условиями; (ii) нажатие кнопки/установление флажка «Согласен с условиями оферты» или аналогичной формулировки; (iii) оплата услуг Компании, при условии что до совершения оплаты Клиент имел возможность ознакомиться с настоящей Офертой на сайте Компании.

From the moment of Acceptance, an agreement is deemed concluded between the Company and the Client on the terms of this Offer (the “Agreement”).

1.1. Service (Platform, AIBACK Software) means the AIBACK software solution provided to the Client on a SaaS basis via the Internet, including the web interface, APIs, connectors, integrations and related documentation.

1.2. User means an individual authorized by the Client to use the Service on behalf of and in the interests of the Client.

1.3. Personal Account means a protected section of the Service available after the Client’s authorization, through which the Client manages settings, plans, integrations and reporting.

1.4. Plan / Tariff means the package of Service functionality, usage volumes and payment amount published on the Company’s website or agreed individually.

1.5. Services provision of access to the Service, technical support, onboarding, implementation, configuration of integrations, consulting on the use of the Service and other IT services directly related to providing access to the AIBACK software, its maintenance and integration.

1.6. Personal Data means any information relating to an identified or identifiable natural person processed by the Company in the course of performance of the Agreement, within the meaning of the Law of the Republic of Uzbekistan “On Personal Data” No. ZRU-547.

1.7. Client - a legal entity or sole proprietor that has accepted the Offer and obtains access to the Service for carrying out entrepreneurial (business) activities.

1.8. Special conditions for consumers (natural persons):

• If the Client under this Offer is a natural person acquiring services for personal, family, household and other needs not related to entrepreneurial activity, the relations of the Parties shall additionally be governed by the mandatory norms of the legislation of the Republic of Uzbekistan on consumer protection and distance contracts, including the Law of the Republic of Uzbekistan “On Electronic Commerce".
• Information on the consumer’s right to withdraw from the contract, the conditions and time limits for refund of payments, as well as the procedure for submitting claims is published on the Website and is deemed to have been brought to the consumer’s attention prior to acceptance of this Offer.

2.1. The Company grants the Client a non-exclusive paid right of remote access to the AIBACK Service on a SaaS basis and also provides related support and implementation services, while the Client undertakes to pay for such services in accordance with this Offer and the selected Plan.

2.2. Access is granted without transfer of source code and without installation of the software on the Client’s infrastructure, except where otherwise expressly provided in a separate written agreement.

2.3. The specific scope of functionality and usage limits is determined by the Plan selected by the Client and described on the Company’s website or in an individual commercial proposal.

3.1. The Offer shall be deemed accepted by the Client from the moment the Client performs any of the actions specified in the introductory part of the Offer: registration, payment or confirmation of consent through the Service interface.

3.2. The Agreement shall be deemed concluded and shall enter into force on the date of Acceptance and remain valid for an indefinite period until terminated by either party in accordance with the Offer.

3.3. Местом заключения Договора считается Республика Узбекистан, г. Ташкент, независимо от места нахождения Клиента. К настоящему Договору применяется право Республики Узбекистан, если иное не предусмотрено императивными нормами законодательства страны Клиента, не позволяющими исключить применение местного права.

4.1. The Company shall:
4.1.1. Provide the Client with access to the Service in accordance with the selected Plan;
4.1.2. Ensure operability of the Service, except for scheduled maintenance, technical interruptions and force majeure events;
4.1.3. Provide technical support to the extent предусмотрено by the selected Plan;
4.1.4. Process the Client’s data in accordance with applicable laws of the Republic of Uzbekistan on personal data and information security.
4.1.5. Конкретные параметры доступности Сервиса (SLA), включая целевые показатели uptime, порядок уведомления о технических работах и механизмы компенсации за их нарушение, устанавливаются в тарифном плане либо в отдельном SLA-соглашении. При отсутствии иного соглашения Компания стремится обеспечить доступность Сервиса не менее 99% (девяносто девяти процентов) времени в течение календарного месяца, не считая плановых технических работ, о которых Компания уведомляет заблаговременно.

4.2. The Client shall:
4.2.1. Provide accurate information when registering and when further using the Service;
4.2.2. Not disclose account credentials to third parties;
4.2.3. Timely pay for the Company’s services;
4.2.4. Not use the Service for sending spam, placing unlawful content, infringing third-party rights or for any other purposes contrary to the laws of the Republic of Uzbekistan;
4.2.5. Independently comply with consumer protection, personal data, advertising and other mandatory legal requirements applicable to its own activities.

4.3. The Company shall have the right to:
4.3.1. Change the functionality of the Service, the Plans and the terms of this Offer unilaterally by publishing the current version on the website;
4.3.2. Suspend the Client’s access to the Service in case of breach of the Agreement, including payment delay;
4.3.3. Use anonymized and aggregated data for analytics and improvement of the Service, provided that data subjects cannot be identified.

4.4. The Client shall have the right to:
4.4.1. Receive access to the Service within the scope of the selected Plan;
4.4.2. Receive support in accordance with the selected Plan;
4.4.3. Change the Plan in accordance with the procedure established by the Company.

5.1. Kompaniya Mijozga Servisdan faqat o‘z xo‘jalik faoliyati uchun va ruxsat etilgan funksiyalar doirasida foydalanish uchun oddiy (noeksklyuziv) litsenziya beradi.

5.2. Mijoz quyidagilarga haqli emas:
5.2.1. Servisni nusxalash, o‘zgartirish, dekompilyatsiya qilish, disassemblirovka qilish yoki boshlang‘ich kodni olishga urinish;
5.2.2. Vakolatli Foydalanuvchilardan tashqari uchinchi shaxslarga Servisga kirish imkonini berish;
5.2.3. Kompaniyaning yozma roziligisiz Shartnoma bo‘yicha huquqlarni uchinchi shaxslarga o‘tkazish.

6.1. Plans and service fees are published on the Company’s website or specified in a commercial proposal and may be changed by the Company unilaterally by publishing a new version.

6.2. Payment for services may be made:
6.2.1. By bank cards through payment aggregators and acquiring services;
6.2.2. By non-cash bank transfer based on an invoice issued by the Company.

6.3. Under the subscription model, payment shall be made in advance for the billing period unless otherwise agreed by the parties.

6.4. The payment obligation shall be deemed fulfilled from the moment the funds are credited to the Company’s bank account or the successful payment is confirmed by the payment provider.

7.1. The parties shall comply with the laws of the Republic of Uzbekistan on personal data, including the Law “On Personal Data” No. ZRU-547.

7.2. The Company processes the personal data of the Client and Users for the purposes of performance of the Agreement, operation of the Service, improvement of service quality and compliance with legal requirements.

7.3. The Client warrants that it has sufficient legal grounds to transfer to the Company the personal data of its customers, employees and users and to permit processing of such data in the Service.

7.4. The Company shall take the necessary organizational and technical measures to protect personal data against unlawful access, alteration, disclosure, blocking or destruction.

7.5. Additional data processing terms may be established by the Company’s Privacy Policy published on the website, which shall form an integral part of this Offer.

8.1. The Parties acknowledge that, when using the Service, the Client acts as the Data Controller in respect of the personal data of its end users (customers, reviewers, persons initiating dialogues and inquiries, etc.), and AIBACK acts as the authorized person / data processor for personal data within the meaning of the legislation of the Republic of Uzbekistan.

8.2. AIBACK shall process the personal data of the Client’s end users solely for the purposes and to the extent necessary for the provision of the services under this Offer, in accordance with the Client’s instructions and this Agreement.

8.3. The Client warrants that it has all necessary legal grounds to transfer the personal data of end users to AIBACK, including obtaining the consent of data subjects where such consent is required under applicable law.

8.4. Клиент соглашается с тем, что AIBACK вправе привлекать к обработке персональных данных суб‑обработчиков (поставщиков облачной инфраструктуры, сервисов мониторинга, провайдеров ИИ‑моделей и др.), при условии заключения с ними договоров, обеспечивающих соблюдение требований к конфиденциальности и безопасности персональных данных не ниже уровня, установленного настоящей Офертой и законодательством Республики Узбекистан. Актуальный список ключевых категорий суб-обработчиков с указанием юрисдикции их деятельности публикуется на Сайте и обновляется при существенных изменениях. Клиент вправе получить расширенный перечень по письменному запросу в течение 5 рабочих дней.

8.5. The Client is informed and agrees that certain processing operations involving personal data may be carried out on servers located outside the Republic of Uzbekistan, provided that AIBACK complies with the requirements of the legislation of the Republic of Uzbekistan on cross-border transfer of personal data, including the requirements relating to the localization of certain categories of data and the use of international standards and/or contractual mechanisms (SCCs, BCRs, etc.).

8.6. If a data subject contacts AIBACK directly with a request for access to, correction or deletion of their personal data, or with a withdrawal of consent, AIBACK, acting as an authorized person / data processor, shall notify the Client and, where possible, forward such request to the Client for execution. The Client undertakes to review such request within the time limits and in the manner provided for by applicable law and to notify AIBACK of the outcome.

9.1. Exclusive rights to the Service, its components, design, databases, algorithms and documentation belong to the Company or to right holders who have granted the relevant rights to the Company.

9.2. The Client does not acquire any exclusive rights to intellectual property results except for the expressly granted right to use the Service under this Offer.

9.3. Use of the Company’s trade name, trademarks and other designations shall be allowed only with the Company’s written consent, except for references to AIBACK as a service being used.

10.1. The parties shall be liable in accordance with the laws of the Republic of Uzbekistan and the terms of this Offer.

10.2. The Company shall not be liable for inability to use the Service due to reasons beyond the Company’s control, including failures of the Internet network, the Client’s equipment, payment systems, communication providers or actions of state authorities.

10.3. The Company shall not be liable for indirect losses, loss of profit, loss of data or reputational damage of the Client unless otherwise expressly required by mandatory legal provisions.

10.4. The Company’s direct monetary liability under any claims arising from this Agreement, except for cases expressly provided for by mandatory norms of the legislation of the Republic of Uzbekistan (including liability for harm caused to life and health, as well as other cases where limitation of liability is not allowed), shall be limited to the amount of funds actually paid by the Client for the last three (3) months of use of the Service.

Ограничение ответственности, установленное настоящим пунктом, не применяется в отношении: (i) причинения вреда жизни и здоровью; (ii) ответственности, не подлежащей ограничению в соответствии с императивными нормами законодательства; (iii) отношений с физическими лицами - потребителями, к которым применяются нормы законодательства о защите прав потребителей и Закона Республики Узбекистан "Об электронной коммерции" № ЗРУ-792.

10.5. The Client shall be responsible for the legality of the data uploaded to and processed in the Service, compliance with third-party rights and compliance with the laws on advertising, consumer protection and personal data.

11.1. The parties shall be released from liability for partial or total failure to perform obligations under the Agreement if such failure is caused by force majeure circumstances that the parties could neither foresee nor prevent by reasonable measures.

11.2. Such circumstances include natural disasters, fires, wars, terrorist acts, mass unrest, decisions of state authorities, major communication failures and other events recognized as force majeure under applicable law.

12.1. The Agreement shall remain in force from the moment the Client accepts the Offer until termination.

12.2. The Client may withdraw from the Agreement by notifying the Company at least 15 calendar days in advance through the Personal Account or to the Company’s official email address.

12.3. The Company may suspend access to the Service or withdraw from the Agreement if the Client materially breaches the Agreement, including payment delay, unlawful use of the Service or infringement of third-party rights.

12.4. Termination of the Agreement shall not release the Client from the obligation to pay for services actually rendered and to settle any outstanding debt.

13.1. Компания вправе изменять условия настоящей Оферты в одностороннем порядке путём размещения новой редакции на сайте. Изменения вступают в силу не ранее чем через 7 (семь) календарных дней с момента публикации, если иное прямо не указано Компанией. В случае существенных изменений, затрагивающих стоимость, объём услуг или ответственность сторон, Компания направляет уведомление через Личный кабинет или по e-mail не позднее чем за 7 (семь) дней до вступления изменений в силу.

13.2. Продолжение использования Сервиса после вступления изменений в силу означает согласие Клиента с новой редакцией. Если Клиент не согласен с изменениями, он вправе расторгнуть Договор в порядке, предусмотренном разделом 12.

14.1. В случае противоречий между документами применяется следующая иерархия:
(1) Императивные нормы законодательства Республики Узбекистан;
(2) Публичная SaaS-оферта - в части коммерческих условий предоставления платного доступа;
(3) Публичная партнёрская оферта - в части партнёрских отношений;
(4) Настоящее Пользовательское соглашение (EULA) - в части правил использования Сайта и Сервиса;

• (5) Политика конфиденциальности и Cookies - в части обработки персональных данных и использования cookies.

15.1. This Offer and relations between the parties shall be governed by the law of the Republic of Uzbekistan.

15.2. The parties shall seek to resolve all disputes and disagreements through negotiations and exchange of written claims.

145.3. If pre-trial settlement is not possible, the dispute shall be subject to consideration by the courts of the Republic of Uzbekistan at the place of registration of the Company, unless otherwise required by mandatory legal provisions.

16.1. The Offer may be published in Russian, Uzbek and English.

16.2. All language versions are intended for uniform understanding of the terms. In case of discrepancies between the texts, the Russian-language version shall prevail unless the Company expressly states otherwise.

"AIBACK" LLC

TIN: 313 029 699

UZBEKISTAN, TASHKENT, SHAIKHONTOHUR DISTRICT, LABZAK MFY, LABZAK KO'CHASI, 64А-UY

Email: support@aiback.uz
Website: https://aiback.uz/en

№ версии | Действует с даты:

1. 2026.04.27
2. 2026.06.11 (актуальная версия)